안녕하세요.
헤드헌터입니다.
제 고객사 중 글로벌 외국계 기업에서 서울역 인근에 콜센터를 오픈하는데, 그곳에서 IT Support Desk Technician으로 일할분을 모십니다.
JD는 다음과 같습니다.
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B.responsible
· Providing technical support to all employees of and ensure that all systems are working properly;
· Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user;
· Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of the timescale for resolution;
· Display knowledge of our internal organization by finding the right person that can assist in solving the issue;
· Balance and prioritize multiple tasks from different sizes and business importance;
· Document and contribute to the knowledge base;
· Arrangement of new PC’s for starters, including setup, installation and configuration of the software/hardware based on individual user needs;
· Perform user account maintenance for the starters, leavers and role changers;
· Perform tasks as assigned;
· Engage in interaction to resolve issues together with the team.
· Storage and stock/asset management
· Assist in software rollouts and project/technology delivery. New software/hardware migration support
· Collaborate with other Global IT teams to resolve issues and participate in projects
· Liaison with key 3rd party suppliers
· Support internal moves
· New hires IT induction/training program
· Assist in IT Infrastructure troubleshooting/outage resolution
· AV/VC maintenance
· Manage local communications and expectations
· Document site specific, IT related conditions/situations
· Travel to nearby sites on high priority incidents/problems
· Build & deploy hardware to end user community as part of the provisioning process.
· Ensure that Provisioning requests are managed and deployed timely and efficiently
· Event support and assistance
· Provides support when offices are built and/or relocated
B.skilled
· Experience providing 1st line IT technical support, advanced troubleshooting experience is advantageous;
· Troubleshooting experience and installation knowledge of Microsoft and Apple products and applications;
· Experience with email client configuration;
· Experience with mobile devices… Phones, tablets;
· Knowledge of Microsoft Office suite;
· Medium level experience of Active Directory and Windows Server usage, AD Domain’s, DNS service, DHCP service;
· Medium-advanced level Knowledge of TCP-IP, Remote desktop software, LAN, WAN, Internet Explorer and/or Mozilla browser;
· Proven network connection related troubleshooting skills;
· Knowledge of PC and Laptop’s hardware;
· Medium level knowledge of standalone and network printers;
· Experience with any ticketing system;
· Outstanding communication skills (written and verbal);Team player and ability to work independently with limited supervision;
· Business Awareness which enables you to prioritize and make decisions in favor of the business;
· Experience with Google Suite is a plus.
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관심 있으신 분은 아래 이메일로 영문 이력서를(연락처 포함) 보내 주시면 연락 드리겠습니다.
brian.lee@acepartners.kr
