안녕하세요.

 

헤드헌터입니다.

 

제 고객사 중 글로벌 외국계 기업에서 서울역 인근에 콜센터를 오픈하는데, 그곳에서 IT Support Desk Technician으로 일할분을 모십니다.

 

JD는 다음과 같습니다.

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B.responsible

·         Providing technical support to all employees of and ensure that all systems are working properly;

·         Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user;

·         Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of the timescale for resolution;

·         Display knowledge of our internal organization by finding the right person that can assist in solving the issue;

·         Balance and prioritize multiple tasks from different sizes and business importance;

·         Document and contribute to the knowledge base;

·         Arrangement of new PC’s for starters, including setup, installation and configuration of the software/hardware based on individual user needs;

·         Perform user account maintenance for the starters, leavers and role changers;

·         Perform tasks as assigned;

·         Engage in interaction to resolve issues together with the team.

·         Storage and stock/asset management

·         Assist in software rollouts and project/technology delivery.  New software/hardware migration support

·         Collaborate with other Global IT teams to resolve issues and participate in projects

·         Liaison with key 3rd party suppliers

·         Support internal moves

·         New hires IT induction/training program

·         Assist in IT Infrastructure troubleshooting/outage resolution

·         AV/VC maintenance

·         Manage local communications and expectations

·         Document site specific, IT related conditions/situations

·         Travel to nearby sites on high priority incidents/problems

·         Build & deploy hardware to end user community as part of the provisioning process.

·         Ensure that Provisioning requests are managed and deployed timely and efficiently

·         Event support and assistance

·         Provides support when offices are built and/or relocated

 

 

 

B.skilled

·         Experience providing 1st line IT technical support, advanced troubleshooting experience is advantageous;

·         Troubleshooting experience and installation knowledge of Microsoft and Apple products and applications;

·         Experience with email client configuration;

·         Experience with mobile devices… Phones, tablets;

·         Knowledge of Microsoft Office suite;

·         Medium level experience of Active Directory and Windows Server usage, AD Domain’s, DNS service, DHCP service;

·         Medium-advanced level Knowledge of TCP-IP, Remote desktop software, LAN, WAN, Internet Explorer and/or Mozilla browser;

·         Proven network connection related troubleshooting skills;

·         Knowledge of PC and Laptop’s hardware;

·         Medium level knowledge of standalone and network printers;

·         Experience with any ticketing system;

·         Outstanding communication skills (written and verbal);Team player and ability to work independently with limited supervision;

·         Business Awareness which enables you to prioritize and make decisions in favor of the business;

·         Experience with Google Suite is a plus.

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관심 있으신 분은 아래 이메일로 영문 이력서를(연락처 포함) 보내 주시면 연락 드리겠습니다.

 

brian.lee@acepartners.kr